Return & Refund Policy

Return & Refund Policy

Last Updated: [2025.04.03]

1. Eligibility

  • Standard Products:
    • Unused/unopened items may be exchanged within 30 days of delivery.
    • Contact forthingdong@gmail.com for return approval.
  • Customized Products:
    • Non-refundable and non-exchangeable unless defective (proof required).

2. Process

  1. Email forthingdong@gmail.com with:
    • Order number
    • Photos/video of the issue (for defective items).
  2. We will respond within 2 business days with instructions.
  3. Ship the item to the address we provide. Customer covers return shipping costs.

3. Refunds

  • Approved refunds will be processed within 5-10 business days to the original payment method.
  • Exchanges will ship after receiving the returned item.

4. Defective Items

  • Report within 7 days of delivery. We will cover return shipping and provide a replacement/refund.