Shipping Policy

Shipping Policy

Last Updated: [2025.04.03]

1. Order Processing Times

  • Standard Products:
    • Orders are processed and shipped within 1-2 business days after payment confirmation
    • Business days are Monday-Friday, excluding public holidays
  • Customized Products:
    • Design preview will be sent within 1-2 business days of order placement
    • You may request free revisions within 48 hours of receiving the preview
    • Production begins after final approval and takes 3-5 business days

2. Shipping Methods & Delivery Times

  • Standard Shipping: 7-10 business days via our partnered carriers
  • Expedited Shipping: Available for additional fee (contact forthingdong@gmail.com for rates)
  • Delivery times are estimates and not guaranteed, as they depend on carrier performance and destination

3. Order Tracking

  • You will receive a shipping confirmation email with tracking number once your order is dispatched
  • Tracking information may take 24-48 hours to update in the carrier's system

4. International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are not included in the product price or shipping cost
  • FORTHING cannot predict what these fees will be - please check with your local customs office
  • Some products may be restricted in certain countries due to local regulations

5. Shipping Problems

  • Lost Packages: If your tracking shows delivery but you haven't received the package:
    1. Check with neighbors or building management
    2. Contact your local post office with the tracking number
    3. If still unresolved, email us at forthingdong@gmail.com within 14 days
  • Incorrect/Incomplete Orders: Contact us within 48 hours of delivery with photos of what you received

7. Special Notes for Custom Products

  • The 48-hour revision period is strictly enforced - no changes can be made after this window
  • Production timelines begin only after final design approval
  • Rush production is not available for customized items

Contact Us

For any shipping questions, please contact:
Email: forthingdong@gmail.com
Response Time: 1-2 business days